Refund - Application

Refund action in All Sales list allows you, as a manager, refund user payments in full or in parts.

Before you get started... 

  • Refund should be enabled in your LMS system.
  • You should have an access to All Sales list and refund permissions. Contact with admin of your LMS system to assign you.

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HOW TO FIND REFUND

  • From IntelliCart go to Sales tab.
  • From Sales tab click on All Sales.
  • For any completed order you will have a Refund action.

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REFUND PAGE - OVERVIEW

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1) Product Name - Product name as entered in the LMS that was purchased.

2) Price box - Check box and text box that contain the total product price. If you enable/disable the check box, the product price will be added/subtracted from the Refund Amount. You could also change the amount in the text box to make a partial refund.

NOTE: You can't refund more than user paid. If you enter a large amount here, IntelliCart will still count the total product price.

3) Sub-Total - The total price for all products purchased in the order.

4) Discount - The discount amount user got when purchased product(s).

5) Tax - The tax amount user paid when purchased product(s).

6) Total - The total order amount including discount and tax user actually paid.

7) Refunded - The amount that was already refunded for the order.

8) Maximum refund amount - The total order amount that could be refunded.

9) Refund Amount - The text box that contain the refund amount for the order. You could change the amount in the text box to make a partial refund.

NOTE: You can't refund more than user paid. If you enter a large amount here, IntelliCart will still count the maximum refund amount.

10) Manual Refund - Enable this box so that IntelliCart won't send a refund script to the payment gateway, and you'll be able to bring money back using any needed way. Thus, IntelliCart will only show the Refunded status.

11) Refund - Refund entered amount.

 

For additional assistance, please email HelpDesk@IntelliBoard.net or click HERE

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