Before you get started...
So what are Stored Logs?
Stored logs allow you to continue to log a Communication for students who have not yet shown up inside of InContact using their SIS ID and course. These logs will be stored in a separate tab "Stored logs" which will automatically shift to "Communication" tab once the student populate in InContact.
Step 1: Create a stored Communication for pending student.
Click on + stored logs". A separate window should pop-up.
Step 2: Write a Communication.
1. Session Date
Date of the Communication
If you wish to change the date, click on the current date and select the desired date.
2. SIS ID
Enter the SIS ID of the pending student.
NOTE: In order for feature to work, ensure the correct SIS ID for the student is input here.
3. Text Box
Type your Communication message here.
List of Emoji icons that can be used for the message.
5. Select Course
Select the course that the pending student will eventually be enrolled in.
NOTE: In order for the feature to work, ensure the correct course is selected here.
6. Select Communication Type
Label the Communication type such as email, web call, phone and monthly call. You can select multiple Communication type to best describe the log.
Check to indicate a failed Communication attempt. The Communication type label will appear in red.
Save the Communication.
Step 3: Review the stored Communications.
Click on the "Stored Logs" tab.
1. Student SIS ID
The SIS ID of the pending student
2. Stored Communication logs
The stored logs created for the corresponding pending student
3. Delete function
Click on the trash can icon of the corresponding stored logs to delete it.
NOTE: The stored communication logs will be processed once every 24 hours daily. Once the pending student populates within InContact, the stored logs will shift from "Stored logs" tab to "Communication".
For more information about Stored Log function, click HERE.
For additional assistance, please email helpdesk@IntelliBoard.net