CANVAS - Will I still be able to log a Communication for a student with pending enrollment?

NOTE: The feature described in this article is ONLY for users who are on Canvas LMS.

Before you get started... 

  • You should have InAttendance + InContact enabled for your account (contact with your Account Executive for that or email to
  • You should have Stored Logs function enabled. To enable this feature, click HERE to know how.
With the 24-48 hour Canvas data portal delay, IntelliBoard has created a solution - STORED LOGS to support your continuous Communication tracking efforts!

So what are Stored Logs?

Stored logs allow you to continue to log a Communication for students who have not yet shown up inside of InContact using their SIS ID and course. These logs will be stored in a separate tab "Stored logs" which will automatically shift to "Communication" tab once the student populate in InContact.


Step 1: Create a stored Communication for pending student.

Click on + stored logs". A separate window should pop-up.


1. Date

Select the date for the Communication.

2.  User SIS ID

Enter the pending student's SIS ID.

NOTE: In order for the feature to work, ensure the correct SIS ID is entered.

3. Behavior

Select student behavior type such as disengaged, disruptive and lacked focus. You can select multiple to best describe the behavior.

4. Text Box

Type your Communication message here.

5. Emoji

List of Emoji icons that can be used for the message.

6. Course

Select the course that the pending student will eventually be enrolled in.

NOTE: In order for the feature to work, ensure the correct course is selected here.

7. Communication

Select the type of Communication such as email, web call, phone and monthly call. You can select multiple Communication type to best describe the log.

8. Attempted
to indicated an unsuccessful Communication attempt. The Communication log will be marked in red. 

9. Completed

Check to indicated a successful Communication attempt. The Communication log will marked in green. 

10. Ok

Save the Communication.

11. Cancel

Cancel the Communication.


NOTE: The stored communication logs will be processed once every 24 hours daily. Once the pending student populates within InContact, the stored logs will shift from "Stored logs" tab to "List".


For additional assistance, please email


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