What is Account Assumption?
Account Assumption allows our Client Success team (aka HelpDesk Heroes!) to be able to access your IntelliBoard account to troubleshoot an identified issue. However, as our team respects your data privacy, this can only be done so upon your approval.
To enable Account Assumption:
Click on your account initials or profile picture at the top right corner and then click on "Manage Your IntelliBoard Account".
From the account overview, click on the edit icon (at the top right corner) under the Security Settings (Blue Box).
Under Account Assumption, click the checkbox to enable. After enabling, you will be prompted to select the duration of allowed access. Click "Save".
Upon successfully saving, you will be able to see the expiration date of this Account Assumption. After the expiration date, our team will not be able to access your account anymore.
For additional assistance, please email helpdesk@IntelliBoard.net